The reservation process was completely not organized. We came in and asked for 4 massage theraphists tonite around 9pm. She asked me if it was ok to provide us 2 males and 2 females since 3 of the females was already reserved. She even added na since foot reflex lang naman it will be ok. By the time that we were supposedly next in line, there was a couple and 1 guy who walked in and she said that there is no more available theraphist to cater the 3 thai foot and 1 kiddie massage to cover our request. I asked her why did it happened, she simply says that, "bigla po sila dumating di ko alam na darating yun mga nagpareserve." The point is if it was reserved na, ndi nia na dapat yun ioffer. It is really inappropriate na ibibigay nia un sa amin kung reserved pala lahat thats my point. She should have informed us agad na there is no one available. And para naman sa mga nkareserve, its unfair if we goes first talaga at para saan pa na nagreserve sila if they would doubt din pala na ndi darating. Such a bad experience for the first time. She was arrogant to even say, "ok sige ako na ang mali doon.." I even heard the masseur on the side saying that Mai-mai (incharge of the reservation) na ndi naging sunod-sunod ang order ng sinong theraphist na dapat ang magseservice sa customers. She cant even recall who called in to reserved tonight.